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FAQs
Domtar Packaging Kingsport frequently asked questions
What is the odor I smell near the mill?
The odor you smell is a result of the decomposition of wood fibers and organic matter in our effluent treatment system that originates in the recycled paper used to make our products. While the odor can sometimes be unpleasant, it is harmless to the environment and community. The decomposition of organic matter takes time for materials to naturally break down. At 23 acres, our effluent treatment process is its own ecosystem.
What is hydrogen sulfide, and should I be concerned about levels?
Hydrogen sulfide (H2S) occurs naturally and is produced when bacteria break down organic material where oxygen is limited such as in a swamp or wetland. It is easily detected as the smell of “rotten eggs.” Just because you smell it does not mean it is harmful to you. While it can be unpleasant, the levels at the mill site — including our wastewater treatment facility — are safe for our employees and contractors as well as the community nearby.
What is the mill doing to mitigate the odor issues?
The mill has installed a system to help block and minimize odor around our wastewater treatment pond. Additionally, supplemental chemical oxidants are being added to the wastewater to improve the efficiency of the decomposition process and minimize odor. We are also currently evaluating what additional engineering solutions may be available.